Project Manager

Job Summary

The Project Manager is responsible for the planning, management and tracking of assigned projects from initiation to completion.

Job Details

Project Initiation and Management
 Obtains award letters from customer/sales team and prepares Project Initiation Documents (PID) based on the agreement
 Develops project plans and upload on shared project drive
 Prepares for and attends customer meetings/conference calls at initiation of the project and at other times as agreed in the PID
 Communicates with project stakeholders by sending updates/reports to them on the progress of the work
 Ensures that the team working on the project work together as there are no delays from one party hindering the work of another
 Prepares and sends weekly status report to COO, Technical/Senior Project Manager and customers on- going projects
 Responsible for project issues management, escalation management and change management
 Follows up on internal and external dependencies required for project delivery to ensure timely delivery on projects

Project Close - outs
 Participates in the review of project performance
 Manages Project Close- out by preparing Project Acceptance Certificate (PAC) to customers to sign off accepting the project had been completed
 Updates tasks on shared project drive based on completed projects
 Reviews service quality assessment on customer feedback forms to identify improvement opportunities. Promptly shares with the relevant team/unit as appropriate
 Obtains endorsement documentation of project completion
 

Requirements

About Company

Arca Payments

https://arcapayment.seamlesshiring.com

Founded in 2016, ARCA was built on a bold vision: to become Africa’s premier payment services platform; advancing financial inclusion, driving innovation, and shaping the future of financial services across the continent. At ARCA, we understand that while the technologies powering banks and market infrastructures are rapidly evolving, technology alone is not enough. To truly unlock the potential of digital disruptors, a deeper transformation is required; one that reimagines processes, partnerships, and possibilities. ARCA is committed to serving as a catalyst for this change. By combining cutting-edge digital innovation with deep financial services expertise and robust operational frameworks, we help institutions adapt, compete, and thrive in an increasingly dynamic ecosystem.